ITIL certifications are recognized internationally across industries and regardless of the size of the organization. The three-day intensive course provides delegates with comprehensive training to prepare them for the ITIL examination (based on “The ITIL Foundation Certificate in IT Service Management Syllabus,” latest edition).
It will enable delegates to:
- Understand all the elements of the ITIL syllabus
- Understand the specific examination language
- Learn strategies and techniques for mastering the examination
Students will learn how to:
- Explain the context of IT Service Management
- Plan improvements
- Execute improvement plans and strategy
- Demonstrate the use of various ITIL techniques and processes
- Define a new service and its use throughout the Service Lifecycle
- Design services’ management processes, matrices and organizational governance
- Understand the value of communication, documentation and automation
- Understand the examination guidelines
- Please note that the cost of the ITIL exam is included with this course. Our Back office support team will be able to assist you should you have any questions.